Last updated: 17 May 2026
1. Introduction Welcome to our website. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. By using our website and services, you agree to the collection and use of information in accordance with this policy. 2. Information We Collect We collect information you provide directly to us, such as when you make an enquiry, submit a booking request, or contact us. This may include: - Your full name - Email address - Phone number - Dates of stay and number of guests - Any additional details you choose to share in your message We also collect certain information automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on those pages. This is done through cookies and similar tracking technologies. 3. How We Use Your Information We use the information we collect for the following purposes: - To respond to your enquiries and process booking requests - To communicate with you about your reservation or stay - To send you relevant updates or information (only with your consent) - To improve our website and the experience we offer - To comply with our legal obligations 4. Cookies Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site. You can control the use of cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more details, refer to our Cookie Policy, which is presented when you first visit the site. 5. Sharing Your Information We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and delivering our services, under strict confidentiality agreements. We may also disclose your information if required by law or to protect the rights and safety of our guests or property. 6. Data Retention We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Enquiry and booking data is typically retained for a period of three years. 7. Your Rights Depending on your location, you may have the following rights regarding your personal data: - The right to access the information we hold about you - The right to request correction of inaccurate information - The right to request deletion of your information - The right to withdraw consent at any time, where processing is based on consent - The right to lodge a complaint with a data protection authority To exercise any of these rights, please contact us using the details provided on our Contact page. 8. Security We take reasonable measures to protect your personal information from unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. 9. Third-Party Links Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies. 10. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. 11. Contact Us If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through our Contact page.